Returns and refunds

Return rules depend on how the item is supplied. Your product page and order show which rule applies.

• Shipped from our Florida stock: return within 14 days of delivery, unused and in original packaging. You pay the return shipping unless the error was ours.
• Shipped by a partner company: returns follow that partner's policy, shown on the product page. Ask us first: we give you the return address and return number. Items sent back without approval can't be refunded.
• Special orders and factory orders: final sale except for defects or wrong items, reported with photos.
• Services (quote-based requests such as tires, vehicles, parts sourcing, and shipping): the terms in your quote apply.

Damaged or wrong item: tell us within 3 days of delivery with photos of the item and the box.

Haiti and the Caribbean: return shipping can cost more than the item. For items under $25 we may refund or replace without a return.

Refunds: go back to your original payment method after we approve the return and, when needed, receive the item. Original shipping, duties, and brokerage are not refundable unless the error was ours.

Start a return: send us a message through our contact form with your order number.